| Internet Troubleshooting Support Exam (CIT
642-831) |
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| Exam Number: |
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642-831 |
| Associated Certifications: |
CCNP |
| Duration: |
75-90 minutes (60-70 questions) |
| Available Languages: |
English, Japanese in Japan only |
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| Exam Description |
CIT is a qualifying exam for the Cisco
Certified Network Professional CCNP® certification. The
CIT exam (642-831) will test materials covered under the
new Cisco Internetwork Troubleshooting (CIT) CCNP course.
The exam will certify that the successful candidate has
important knowledge and skills necessary to troubleshoot
sub-optimal performance in a converged network environment.
The exam covers topics on Establishing a Baseline, Determining
an Effective Troubleshooting Strategy, Resolving Problems
at the Physical and Data Link Layers, Resolving Problems
at the Network Layer, and Resolving Problems at the Transport
and Application Layers.
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| Exam Topics |
| The following information provides
general guidelines for the content likely to be included on
this exam. However, other related topics may also appear on
any specific delivery of the exam. |
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| Technology |
| Identify troubleshooting methods |
| Explain documentation standards and
the requirements for document control |
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| Implementation and Operation |
| Establish an optimal system baseline |
| Diagram and document system topology |
| Document end system configuration |
| Verify connectivity at all layers |
| Select an optimal troubleshooting approach |
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| Planning and Design |
| Plan a network documentation system |
| Plan a baseline monitoring scheme |
| Plan an approach to troubleshooting
that minimizes system downtime |
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| Troubleshooting |
| Use Cisco IOS commands and applications
to identify system problems at all layers |
| Isolate system problems to one or more
specific layers |
| Resolve sub-optimal system performance
problems at layers 2 through 7 |
| Resolve local connectivity problems
at layer 1 |
| Restore optimal baseline service |
| Work with external providers to resolve
service provision problems |
| Work with system users to resolve network
related end-use problems |
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